Refund Policy

This Refund Policy explains how cancellations and refunds work for Gravitas Studio (“we”, “us”) subscriptions and related purchases. Nothing in this Policy limits your mandatory consumer rights under applicable law.

For orders placed on our website, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all those orders. Paddle provides customer service for billing inquiries and handles returns and refunds for those transactions.

Unless a stronger right applies under local law, we offer a 14-day money-back window from the date of a qualifying web purchase or the start of a new paid subscription period (including the first charge after a free trial, where applicable). Within that window you may request a refund through Paddle. After that period, web subscription charges are generally non-refundable except where required by law or where Paddle approves a discretionary refund.

To request a refund for a web purchase, use one of these options:

• Open the “View receipt” or “Manage subscription” link in your Paddle confirmation email;
• Visit paddle.net and select the refund / support options; or
• Email us at info@bllekholl.com and we will help route your request to Paddle where appropriate.

If a refund is approved, it is typically returned to the original payment method within about 14 days of approval. Access to paid features may end when a refund is issued.

Subscriptions purchased through the iOS App Store are billed by Apple. Refunds, billing disputes, and cancellation of auto-renew for those purchases are handled under Apple’s terms and policies. Request refunds from Apple (for example via reportaproblem.apple.com). We do not control Apple’s refund decisions.

You may cancel auto-renew at any time so you are not charged for the next period. Cancellation usually takes effect at the end of the current billing period; you keep access until then unless a refund ends access earlier.

• Web (Paddle): manage or cancel via the links in your Paddle receipt email or at paddle.net.
• iOS (Apple): Settings → Apple ID → Subscriptions, then cancel Gravitas Studio.

If Gravitas Studio has a material defect or you cannot access paid features you paid for, contact us first at info@bllekholl.com. If we cannot resolve the issue, web customers may also contact Paddle buyer support; App Store customers may contact Apple as described above.

Please contact Paddle (web) or Apple (App Store) — or us — before disputing a charge with your bank. Unresolved chargebacks may result in suspension of access while the dispute is reviewed.

In some regions (for example parts of the EU/UK and other jurisdictions), consumers have additional withdrawal or cancellation rights for digital services. Where those rights are stronger than this Policy, those rights apply. Paddle’s own buyer refund policy may also apply to web transactions; see paddle.com/legal/refund-policy.

Product support: info@bllekholl.com. Web billing & refunds: paddle.net. See also our Support and Terms of Service.